This Privacy Policy explains how Cryvis ("we", "us") collects, uses, and protects information when you use our website, console, and document extraction APIs (the "Service").
1. Information we collect
Account information
When you register, we collect details such as your name, email address, and authentication credentials. Billing information is processed by our payment provider when you subscribe to a paid plan.
Usage information
We collect logs and metadata about API usage, including request timestamps, endpoints called, credit consumption, error rates, and IP addresses needed for security and rate limiting.
Documents you upload
When you call our extraction APIs, you transmit document files for processing. Those files are used only to produce structured output for your request.
2. How we use information
We use collected information to:
- Provide, operate, and improve the Service
- Authenticate users and enforce account security
- Meter usage, bill subscriptions, and prevent abuse
- Respond to support requests and communicate about the Service
- Comply with legal obligations
We do not sell your personal information.
3. Document handling
Uploaded documents are processed for extraction and are not stored after the request completes. Extraction results are returned to you and may be retained in application logs only as long as needed for debugging, billing reconciliation, or legal compliance.
4. Cookies and analytics
Our website and console may use cookies or similar technologies for session management, security, and product analytics. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.
5. Service providers
We use trusted third parties for infrastructure, authentication, payment processing, and observability. These providers process data on our behalf under contractual obligations consistent with this policy.
6. Data retention
We retain account and billing records for as long as your account is active and as required thereafter for legal, tax, and security purposes. Usage logs are retained for a limited period appropriate to operations and troubleshooting.
7. Security
We implement technical and organizational measures designed to protect information, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure.
8. Your rights
Depending on your location, you may have rights to access, correct, delete, or export personal information, or to object to certain processing. Contact us to make a request. We may need to verify your identity before responding.
9. International transfers
If you access the Service from outside the country where we operate, your information may be processed in jurisdictions with different data protection laws. We take steps to ensure appropriate safeguards where required.
10. Changes
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.
11. Contact
Privacy questions or requests can be sent to support@cryvis.com. See also our Terms of Service.